Privacy Policy

1. Who we are

CARME.PRO provides automotive tools and informational content, including ownership cost analysis, VIN-related insights, engine and transmission Q&A, and similar features.

For privacy requests, contact us at [email protected]. For general support, use [email protected].

2. Information we collect

We may collect the following categories of information:

• Account and contact data: email address and similar details you provide when contacting us or creating an account (if offered).
• Service inputs: vehicle make, model, year, engine, mileage, country, VIN, and free-text questions you submit to our tools.
• Payment and billing data: if you purchase paid features, payment is processed by Stripe or similar providers. We receive limited billing metadata (e.g. payment status, last four digits, plan type); we do not store full card numbers.
• Usage and device data: IP address, browser type, device identifiers, pages viewed, referring URLs, approximate location derived from IP, and timestamps.
• Cookies and similar technologies: see our Cookie Policy for details.
• Communications: messages you send us by email or contact forms.

3. How we use information

We use personal data to:

• Provide, operate, and improve the Service and generated content.
• Process payments, prevent fraud, and manage subscriptions or one-time purchases.
• Respond to support requests and communicate about the Service.
• Measure performance with analytics (for example privacy-friendly analytics such as Umami).
• Show advertising, including personalized or non-personalized ads, where enabled, through advertising partners.
• Comply with legal obligations and enforce our Terms of Service.
• Protect security, integrity, and availability of the Service.

4. Legal bases (EEA/UK and similar)

Where applicable data-protection law requires a legal basis, we rely on:

• Contract: to provide the Service you request and process payments.
• Legitimate interests: to secure, improve, and understand use of the Service, and to prevent abuse, balanced against your rights.
• Consent: for non-essential cookies, certain analytics, and personalized advertising where required.
• Legal obligation: where we must retain or disclose data to comply with law.

5. Advertising and ad networks

We may display advertisements served by third-party ad networks (for example Google AdSense or similar partners). These partners may use cookies, device identifiers, and similar technologies to deliver ads, measure effectiveness, and—where permitted—personalize ads based on your interests and browsing activity on our Service and other sites.

We may share limited technical and usage data with ad partners as needed to serve and measure ads. Your choices regarding advertising cookies are described in our Cookie Policy. You can also use industry tools such as aboutads.info/choices or youradchoices.ca (where available), and device/browser settings, to limit interest-based ads.

6. Payments (Stripe and similar)

If paid features are offered, card and wallet payments are handled by Stripe, Inc. or its affiliates (or another payment processor we designate). Stripe processes payment data under its own privacy policy and as a payment service provider. We instruct processors to process data only as needed to complete transactions, handle refunds, prevent fraud, and meet accounting/tax requirements.

You should review Stripe’s privacy policy at stripe.com/privacy. We do not sell your payment card details.

7. Sharing of information

We do not sell your personal information for money. We may share information with:

• Service providers (hosting, analytics, email, customer support, AI content generation infrastructure) under contractual confidentiality and processing terms.
• Payment processors such as Stripe.
• Advertising and measurement partners when ads are enabled.
• Authorities when required by law or to protect rights, safety, and security.
• Successors in connection with a merger, acquisition, or asset sale, with appropriate notice where required.

8. International transfers

We may process and store information in countries other than yours, including the European Union, the United Kingdom, and the United States. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms for international transfers.

9. Retention

We keep personal data only as long as needed for the purposes described in this Policy, including legal, accounting, dispute-resolution, and security requirements. Generated content and tool inputs may be retained to operate the Service and improve quality, unless a shorter period is required by law or you successfully request deletion where applicable.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data; object to or restrict certain processing; withdraw consent; and lodge a complaint with a supervisory authority. To exercise these rights, email ${privacyEmail}. We may need to verify your request before responding.

California and similar US state residents may have additional rights regarding “sale” or “sharing” of personal information for cross-context behavioral advertising. We honor applicable opt-out requests; contact ${privacyEmail} with the subject line “Privacy Rights Request”.

11. Children

The Service is not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact ${privacyEmail} and we will take appropriate steps to delete it.

12. Security

We implement reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

13. Third-party links and services

The Service may link to third-party sites or embed third-party services. Their privacy practices are governed by their own policies. We are not responsible for third-party practices.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may be highlighted on the Service or communicated by other reasonable means. Continued use after the effective date constitutes acceptance of the updated Policy where permitted by law.

15. Contact

Privacy questions and requests: [email protected]. General inquiries: [email protected]. Website: https://carme.pro.